If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. (which did come as a shock we usually have to call 2-3 times to get something resolved). It doesn't count against your ratings but it doesn't look good when potential buyers see this. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Many eBay sellers accept returns if you've changed your mind. Most sellers refund as soon as they get the item back. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. As to a Return within the GSP for Not As Described, I would assume the same principle applies. We used the other account for our own private purchases. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. If you select Other, enter the carrier name. If you want return shipping to be insured, see our section on alternative return shipping options. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. The letter also stated that there would be no replacements sent. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. INAD returns are paid for by the seller. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. The neg's relateprimarily to the receipt of the wrong item or a defective item. Item Return - Who pays return shipping? - The eBay Canada Community Refunds, Returns, and Exchanges for Sellers - Etsy Help Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. 09:08 AM. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. He returned the item because it didnt work when he received it. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK Dunno about that. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. How To Write a Return Policy (+ Free Template) (2023) - Shopify You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Grab our Beginners Guide to Selling on eBay to help you get started the right way. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. For more details, please see our Condition of returned items policy. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. We called eBay ( BIG KEY! If youprefer, you can provide the buyer with another method of returning the item. . Who is responsible for return shipping costs? - Help Center Home How Late Does FedEx Deliver Packages, and How Do You Get a Refund? If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Returns will not be accepted without prior authorization. How to Return an eBay Purchase - liveabout.com Returned goods are a problem for retailers, resellers are cashing in - CNBC After following these steps, eBay will stop automatically approving your buyer's returns. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Heres What You Should Do. There are several ways you can send an item back to the seller. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Very Sad! I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Who pays return shipping on PayPal? I received it with stains and pulls in the fabric. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. What to Do If a Package Arrives Damagedor Not at All | Reader's Digest These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Then to top it all off she left negative feedback calling me a liar. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Choose a reason for the refund. Well be able to help you quickly by chatting with you online or through a quick phone call. Lord of The Rings Return of The King Gollum Talking Action Figure * Box Item damaged in shipping - PayPal Community When the seller replies, we'll send you an email with details of the next steps. Find It In Seconds! Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. Need an update on an open return request? The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. When you use an eBay label, tracking is automatically included. I was calling them to see what my options were. We would refund a buyer if an item was damaged. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Otherwise, register and sign in. Thanks for all you do. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. For items that have a total cost of $750 or more, signature confirmation is required. Copyright 1995-2023 eBay Inc. All Rights Reserved. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. I think you need to learn not to take things so personally and choose your battles more carefully. Yes, it's that simple! I hope to here from EBAY and or the Community to help me make the right decisions. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. What is Poshmark's Return Policy? Our kids especially had a great time with that one. We appreciate the feedback. I agree. :) OutsideObserver2 3 yr. ago This buyer says the item is ruined because we folded the cardboard backing of the item. The next morning, EBay had refunded her??? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Ebay Returns Who Pays Shipping - BikeHike Buyers abusing "not as described" to force refund - PayPal Community The amount of horse-hockey stories that would phone or walk-in was astounding. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. I was paid for my item and the original ship cost. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. eBay sellers can include a restocking fee of up to 20% for returned items. You must have gotten just the right customer service rep at just the right time to have had no problems. Why would the buyer be liable for return shipping if damaged by the carrier? I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Learn more about our Condition of returns policy. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! The item is only $25.00, but thetracked packet rate will be approximately $14.00. USPS Package Tracking Not UpdatingWhats Wrong? Enter reasons for returning the order. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Is Getting a Refund for a USPS Late Delivery Possible? I dont accept returns, why do I have to pay for a return postage label? Your email address will not be published. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. When a case is opened, the buyer is asked to upload photos and offer details of the item. I attachedpictures of the item and requested resolution. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Find the item in Returns and cancelled orders. Adding tracking details to your return helps protect against delays or issues in the refund process. Specify a refund amount for the item or for the order. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. and a fun one too. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay In the past we may have called 5-7 times! For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 4 min article. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The company wants you to start by contacting your seller (select the. Expand. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. The seller has 3 business days to get back to you. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Are eBay returns free? You won't be able to re-open the request once it's closed. Yes, no, maybe. 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A They paid $4.99 shipping and handling and due to their location the actual shipping was less. What am I going to do with the returned item? If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Good luck. Here are some of the most common ways eBay sellers are scammed. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. eBay Item Returned Damaged? If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Also, the seller cannot refund GSP charges. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Anyway, I don't think you should publicly announce your refund offer. Thats not even the best part! How many times do you call eBay if there is a problem? In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. eBay is taking action to protect sellers for shipments to and from British Columbia. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. Use the carriers shipping calculator to find out how much return shipping will cost.