Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. First and last time I will use this company. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. They were dispatched quickly and delivered within a few days to Northern Ireland. If you'd like to return your order, you can within 14 days of receipt. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Ordered it on Monday and it was delivered on Tuesday. Giving one star so I can leave this review. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Please note that we may share your email with the company to verify your order. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! AVOID THIS COMPANY!!!! I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Help future customers by talking about customer service, price, delivery, returns & refunds. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Replies to negative reviews in < 24 hours. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Never again. 4. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Take care!Thanks,Rebekah. We hope to see you shopping with us very soon. Footasylum. Subscribe in print, digital, or a great-value bundle. Easy! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. All items must be returned in their original boxes and packaging. Hey Karl!Thanks for taking the time to leave us a review. Ordered it on Monday and it was delivered on Tuesday. We also ensure all reviews are published without moderation. Absolutely fuming with this company. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Here are 8 tips for writing great reviews. Full price items only. It's great to hear you are happy with the coat and that the delivery was so quick. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Companies can ask for reviews via automatic invitations. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Start your return online at the Footasylum website. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Email and text communication was prompt and efficient. Happy from start to finish! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. If this was my store, they would all be sacked. Take care!Thanks,Rebekah. How does Footasylum deliver? - Reviews Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Over 90 off RRP. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Round and round in circles. New customers only. A pop-up box will appear revealing the code. 2023 Trustpilot, Inc. All rights reserved. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Price was unbelievable for what I got! Accurate And Undamaged Orders. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. - Mel, posted 7 months ago Ordered standard delivery, was dispatched the next day & arrived the day after. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Also it was delivered to Republic of Ireland avoiding customs charges. In November 2022 I placed an order with FootAsylum and it never came. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Been trying via live chat, what's app and calling HQ. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Order placed Sunday afternoon and delivered Monday afternoon. 299.99. 20% off selected items with this Footasylum discount code. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Stay ahead of the game with the latest trainers and clothing from Footasylum. Simply follow our returns portal link below. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. How are you today? Great to hear that the parcel arrived so quickly. Will definitely be ordering from them again. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Check out what 59,340 people have written so far, and share your own experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Claim your profile to access Trustpilots free business tools and connect with customers. Next time it will be JD SPORTS for my next purchase. These featured collections are typically the most popular and best-selling products on the Footasylum website. Ends: Tue 28 Feb 2023. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Keep up the good work Terry!Thanks so much.Tanya. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. No greeting, no please, no thank you. Do you agree with Footasylum's 4-star rating? Ordered some trainers at 10.30pm amd paid for next day delivery. footasylum returns faulty Would not recommend. Replies to negative reviews in < 24 hours. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. All in all, satisfied with my purchase and dealings with this shop. Treated myself to some new trainers and jogging bottoms in the sale! Popular Christmas FAQ Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Price was unbelievable for what I got! My Returns - Footasylum.com Email and text communication was prompt and efficient. It goes against our guidelines to offer incentives for reviews. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I would avoid at all costs. Footasylum discount codes - 60% OFF for February 2023 | T3 Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. It's your job. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Find out how we combat fake reviews. 10/10 will not be using footasylum again. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Hey Getta,Thanks for leaving us a great review. That is great news that they arrived a day early!We hope to see you again very soon. 2023 Trustpilot A/S. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. All students enjoy 10% off at Footasylum. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Unable to get in touch with anyone from customer service to resolve issue. Shocking company - bought two items trainers and sliders order value 100.28 never received. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. It's great to hear you are happy with the coat and that the delivery was so quick. Suggested companies are based on peoples browsing tendencies. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). 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The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Hey MattThanks for taking the time to leave us a review. Free return by our courier service. very helpful as Liverpool didnt answer the phone. Manners cost nothing. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Will not use again. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Next time it will be JD SPORTS for my next purchase. This arrived within only two working days and all items were delivered intact and all there. You have disabled javascript in your browser, please enable. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Search for local Shoe Shops near you and submit reviews. My son lost out on his Christmas presents as a result. High performance sneakers, trending streetwear and exclusive product weve got you. 363 questions people are asking about footasylum Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. - KM, posted 1 year ago Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Once cleared, your points will turn into money off any future purchases. Here are 8 tips for writing great reviews. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Read Customer Service Reviews of footasylum.uk - Trustpilot 28 Feb. Up to 60% off at Footasylum during the half term sale. By using a. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered Nike trainers. Great to hear that the parcel arrived so quickly. Ordered almost 400 worth of clothes for my son on the 12th of December! Asked for a pair of trainerscould not even tell what the guy said. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. One very disappointed son this Xmas! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Find out how we combat fake reviews. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Which are the instant chat and the WhatsApp!! Hey Getta,Thanks for leaving us a great review. Footasylum. International Returns Most Popular I have sent them back the undamaged trainers in a damaged box as I received them. Verification can help ensure real people write reviews about real companies. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Make sure your order is unused and in original packaging and labels. They all fit perfectly. Verification can help ensure real people write reviews about real companies. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. One very disappointed son this Xmas! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund Highly recommend and will definitely buy from Zavetti again. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Returns at Footasylum - Staall.com UK Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Ordered almost 400 worth of clothes for my son on the 12th of December! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. They also offer a WhatsApp device but it doesnt work. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Looks like they have found the nearest spare tatty box to send them out in. Average Delivery Time. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. If you miss this window, youll have to go through the returns process. Ordered standard delivery, was dispatched the next day & arrived the day after. Footasylum discount code: 20% OFF in March - Mail Online Footasylum - SafetyCulture (formerly iAuditor) She got the problem sorted in minutes. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. I can't even point the blame at one member of staff because they were all terrible. . In November 2022 I placed an order with FootAsylum and it never came. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Footasylum. Anyone can write a Trustpilot review. Newsletter subscription. Find out how we combat fake reviews. I have worked in retail for over 15 years. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan.