Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Police (Emergency) 404-848-4911. Five Points Lost and Found Office is temporarily closed. MARTA Interview Questions (2023) | Glassdoor PCAs travel at no cost when accompanying the eligible customer. The lift can only be occupied by one person at a time. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. The assigned Mobility bus is scheduled to arrive during this time. Cards MUST be turned in immediately for a re-placement at no cost. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! 404-848-5000 . It is strongly recommended that a customer using a manual wheelchair have attached footrests. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Standard fare is $4. Conditional eligibility (some trips). If known, nearest cross streets and easily identified pick-up points. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Rail stations have both elevators and escalators. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA reserves the right to limit the number of replacements. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Learn more. Applicants should indicate whether they will travel with a PCA during the application process. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. For more information, please call Customer Service at (770) 427-4444. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA Mobility Guide - biz.itsmarta.com Accessible Services - MARTA Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Atlanta, GA 30303, MARTA Headquarters Building Please complete the A MARTA Mobility Service Agent will explain the service and/or mail an application. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. MARTA MARTA Mobility Appeals Panel 5. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Customer Service. Untapped Breeze cards will lose value if not activated within this time period. MARTA Mobility Customer Care Representative Reviews The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Riders' Advisory Council; . I think that things are what you make it. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. The fax number for Mobility Eligibility is 404-848-6900. 404-848-5826. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Please contact If the visitors disability is apparent, this documentation is not required. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority Riders' Advisory Council; . 2424 Piedmont Road NE Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Click hereto learn about MARTA's Travel Training Program. Customers may travel with one companion. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Mobility Operators are prohibited from administering medication. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. . Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. A MARTA Mobility Service Agent will explain the service and/or mail an application. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 404-848-5826. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customers may also cancel via the MARTA website @ Please indicate if no return trip is necessary. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers must have correct fare immediately upon boarding in order to ride. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Atlanta, GA 30324-3330, In Person: Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Click hereto access the Mobility Reservation System. Partnership Program. Mobility Fares. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Individuals may forward the completed application in the following ways: Via Mail: MARTA If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. https://pass.itsmarta.com/Account/Login. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Customers must be ready to depart at their assigned Ready Time. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA Mobility. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: University Program. 5. Customers with schedules that require frequent changes are not eligible for subscription service. Learn more about bikes and MARTA. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Card or the customer must pay cash. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Visit our MARTA Mobility page to see the qualifications for this service. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Reduced Fare Office (Forsyth Street side of the station) The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA - Metropolitan Atlanta Rapid Transit Authority Indicate the use of a service animal, if applicable. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Police (Non-Emergency) 404-848-4900. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station You can also load stored value (cash) at the cost of $1 per trip. The fax number for Mobility Eligibility is 404-848-6900. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. The position pays very well also. Transdev launches new partnership with MARTA Mobility to support A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Also please be advised that this card must be surrendered upon request by a MARTA official. MARTA Mobility is a shared ride, advance reservation mode of public transit. Accessible Services - MARTA A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility. Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility does not access residential driveways. Customers must make all changes prior to the date of travel. Click here to download the Mobility/Paratransit Application. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). that the online Mobility application is currently unavailable. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customer Name (first and last) or Customer Identification Number. Customer gets off work or finishes school or appointment at 4:00 PM. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA MARTA Transit; MARTA Service; Facebook; Instagram;