You can also view the icons within. WARNING at line 13: Use the array literal notation []. How can I get query string values in JavaScript? Navigate to Service Catalog > Catalog Definitions > Record Producers. The reasons you might want this sort of The IT department will contact you for further information if necessary.. Even when specifically naming the field. Populate record producer data and redirect users. As such, youll need a field to store that value in. Getting the following error: Since Service Now locks everything down, it can be difficult to make this work. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Continuing on from the example above, the 'Make' variable . Couldnt get it to work at first, but it does now. I dont think its been documented anywhere and I havent seen any other use for it other than this. The client script is not working. So, you can thank Jacob Kimball for the brilliance of this solution. If you need this to work for non-task tables, you can simply create a duplicate business rule there. How To Add Schedule Job In Update Set In ServiceNow? The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. What [] Its not being set up properly at the client though. That should be just what you need. Just set up a generic example using the scratchpad. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. With a client script you can target any field on the form and modify its label. This was just what I was looking for, thanks for sharing. Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. Client scripts cannot be run from a list view. When the user submits the incident I would like to grab the modified label and insert it in the incident description. You should be able to change the table label of a form (the first form section label) with a script like this. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Is there any reason the first script would not work in Fuji Patch 3? addInfoMessage( message); //Redirect the user to the homepage. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. It is common for users to request that record producers and catalog items be made public on the Content Management System. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. This was just what I was looking for, thanks for sharing. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. The API call you're using g_form.getValue (.) Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. A little tip though, dont mention the SNGuru solution. Is it possible to call the function and not change the text of the current label (I only want to change the color)? Then you can invoke the function from any form with a single line. The client would like the user to be able to select an Incident Category as well as an Incident . Is there anyway to get this working on the mobile app (or something like it that will work there)? The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Use catalog item add multiple items to cart and . When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. The reference qualifier here is important. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. This has been really helpful. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. ServiceNowVariable2Version: Rome VariableCatalog Item ServiceNow - Dependent Variables on Record Producer in Service Catalog. This solution is not compatible with the Service Portal. Asking for help, clarification, or responding to other answers. ServiceNow - Record Producer Tips, Tricks and Scripts in Paris That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Label backgrounds vary, but you should be able to get it to work like this. Making statements based on opinion; back them up with references or personal experience. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. } For example, the Label is more user-friendly and should be used in text displayed to the user. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Ive updated the instructions above. Hello Mark, If its not working for non-admin users Id guess its probably a client script conflict of some sort. } https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Video demonstrate that how incident task has been . Here is a report based off a database view. Mark, Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Using Static Choice Input Variables. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. Heres another example that shows how you can access record producer variables using the producer object. I've updated the article. labelElement.select(label).each(function(elmt) { Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. It seems like client script doesnt see variables. for (var i in current.variables) { Is there a fix for this? This was super helpful for a form Im building. Please keep in mind that simple is generally best with ServiceNow. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. What is ServiceNow Record Producer 2. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Variables are empty in the record created from a record producer Modifying the Label of Form Fields With Client Scripts Is this a case where I need to dotwalk from the variable set to get to the object? emptyVars.push(v.getGlideObject().getQuestion().getName()); / servicenow catalog variable types. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. You may have some cases where an un-changed default value might actually be useful information. I generally will use all lowercase with underscores if I need to include spaces in values. Awesome! Then you could predictably target that in a client script. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? It seems like this code doesnt work on the new Service Portal? Record producer - possible to write to another table using a reference If youre going to K12 I could take a look at it in person. Open any record producer record, for example, Create Incident. Once you have this entered click Submit. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Care to post your script here? Great site you got. This will sound strange but what about form sections? I tried just using the variable set field name and no joy. Because of the way this works, it will replace the link as well. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Other times you'll need to do a GlideRecord query to get it. g_scratchpad.emptyVars = emptyVars.join(,); First, you should know that you can right-click any field and personalize the label for that field. Thanks for the script, it works pretty well on backend. Variable attributes: ref_qual_elements=category . Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Show/Hide Service Catalog Variable Help Text - ServiceNow Guru Yes, this script should still work just fine. Why does the rule have to exist for every target table if its hte same code each time? Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. It is possible. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. It worked perfectly again after that. Any way to loop through all of my elements that begin with u_, and color them? A Catalog Item isa form used to submit information, a request, or to create a task. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. Im just spreading the love. How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. populated in a reference field on the target record named 'u_record_producer . If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Reporting on Incident Variables ServiceNow Elite Here is how you could set up the business rule. I can log the value from the business rule so I know its being set correctly there. Typically, record producers are used to allow users to create incident or change request records. Well done. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. /* Join the variable values together into a string */ I think it was just posted here. I stumbled across another way recently. There is, but not with the scripts here. Ive added that to step 1 to clarify. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. The post Certified Diversity Recruiters appeared first on Crossfuze. Record producer simply insert a record in the selected table. Ill see if I can recreate the second problem Im having and submit one for that too. To fully enjoy this site, please enable your JavaScript. This one needs to be done a bit differently. How to create multiple records in with one record producer in ServiceNow This script takes the values of the 'caller_id . If not, the the info message appears but the record producer shown is erroneous. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Labels are the pretty version of the data that drives behind it. Can we change the section label similarly. gs. Adding Variables from the Variable Editor into the Description - Medium This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Difference between Catalog item and record producer In ServiceNow Worked like a charm! Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . A limit involving the quotient of two sums. The solution described in this article can now be accomplished using the . for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Heres an example script. is just going to return the string value of whatever field you're asking for. In my case, I wanted a user to be able to create sprints for a project. When the record is submitted using a record producer, you are redirected directly to the generated record. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Lets try it out! Then your update would need to be a GlideRecord query and update. Product Documentation | ServiceNow I have to change my Section Name dynamically based on some conditions . You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? Tina, Identify which ServiceNow Record Producer was used to create a record Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. #ServiceNow. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. What is your opinion? I agree that they still can be incredibly useful in the right situation. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. Record . Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. I dont have specific code for that though because it will depend on how your UI macros are constructed. Nice work!, What does the $ & $$ means in above script? Condition: current.script.indexOf ('Force population of record producer') == -1. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Only do this for a few Categories for the time being. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. 13K subscribers in the servicenow community. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. . In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Its a bit different for the asterisk indicators on Fuji and beyond. You have to address it for each item or variable set and continue to update and modify for each variable you add. Ive updated the code above. The primary difference is in the way the elements need to be selected from the DOM. Not sure if its possible there actually. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases.