You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. This browser does not support PDFs. Show was cancelled on 12/29/21 the day of the show. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub went a step further and simply halted cash refunds altogether. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. It promises a full money back refund in the case of a canceled event. Still have tickets to the cancellation. StubHub is the origin source of the transaction. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Please add me. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. They never followed up. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. I purchased tickets via StubHub for a concert 3 months in advance. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Others were postponed. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. They sent me tickets for a baseball game on the wrong day. StubHub to refund over $3 million to more than 8,500 Colorado customers Combined with viagogo, we now span 90+ countries around the world. I purchased six tickets to Hamilton on 12/1/21. I will (apparently) receive a refund, but the damage is done. This is the only way to get a cash or credit award under the Settlement. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. 1:12. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Mobile app: They sell you things they don't actually own and if there's an error, too bad for you. Punk Rock Bowling and Music Festival Tickets - StubHub Wisconsin residents could get ticket refunds after StubHub settlement It was also worth 120% of the original order price. Sign up to receive our free weekly newsletter. We value your privacy. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub facing class-action lawsuit after changing refund policy amid Enjoy reading our tips and recommendations. All Rights Reserved. However, you've agreed to the terms and conditions of Stubhubs sale policy. McMillan then asked StubHub to refund his money. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub To Refund Canceled Events After Pandemic Complaints Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Come to find I was charged $300 from my bank account. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. The company reportedlydoesnt have enough liquidity to honour these requests though. Ticketholders brought a lawsuit against the company, demanding that they get cash . I had to do all the work, not them. Emily Walsh. The case is still pending, but will be heard by a jury. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Until the event id canceled (not postponed) they won't give a refund. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. I call Stubhub. For more information about reviews on ConsumerAffairs.com please visit our The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. drug injury lawsuits and product liability lawsuits. I have not received any information on recovery of my money yet. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! This time Stubhub claims they sold tickets and sent me email to transfer tickets. Call toll-free from the U.S. or Canada, or chat online with support. I want my refund from them as well. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Solved: adele show refund - StubHub Community Read the complaint here: StubHub Refund Class Action Complaint Day of the event, I downloaded the tickets only to find they were for the wrong event. McMillan lawyer Nick Coulson echoed the sentiment. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. FAQ. The complaint claims that the company did not offer refunds for tickets to canceled events. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . They told me to sell them. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. I deleted my account. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Required fields are marked *. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. BOSTON . The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I am disputing through PayPal. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. A California class-action lawsuit has been filed against the ticketing site StubHub. Never again StubHub. All Rights Reserved. If you would prefer a cash refund, simply . New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Save my name, email, and website in this browser for the next time I comment. The Court has not decided who is right. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. They said it would take up to 30 days. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. A $5M lawsuit was filed against StubHub over their updated refund policy U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. You will not receive a Settlement award under the Settlement. 2023 The Hollywood Reporter, LLC. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. According to the filing, McMillan purchased two tickets to an NHL game in early March. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Paul Sawers / VentureBeat . In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. StubHub settles with US Attorneys General over its COVID refunds policy A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The company has yet to comment on the lawsuit. The first person I spoke with said that the tickets had been sent. Things You Should Know. Who should shoulder those cancellation costs? New cases and investigations, settlement deadlines, and news straight to your inbox. Your email address will not be published. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. No mention is made of the safety of the attendees. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I was denied my request for a refund. StubHub sued over refunds for canceled events during coronavirus A California class-action lawsuit has been filed against the ticketing site StubHub. Now Im stuck with 4 tickets to a concert I cant attend overseas. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Either take their alternative or take a refund. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Still no luck. Its policies are not just designed to protect consumers. All Rights Reserved. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Class Action Lawsuit Filed Against StubHub - Law Cities Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. 19. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Matthew McMillan Settlement StubHub sued over COVID-19 change to its FanProtect guarantee scheme I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. StubHub denies any wrongdoing or liability. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Do not use STUBHUB, they are not an honest business. 01-21-2022 10:07 AM. They're upset StubHub is refusing. CEO Baker is just another crook collecting money he never earned. Please add me. Para una notificacin en Espaol, haga clic AQU. Sign up for ClassAction.orgs newsletter here. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!