Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. "We recently had a big project within our work center. I have learned a great deal from both public and private work. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Si continas viendo este mensaje, I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. The next question was what does API stand for, which I gave the answer. A potential employer will often base their offer on your current salary. Interviewed through hireview app. Clark Freeport Zone I applied through college or university. You cannot change others, but there is always the option to upgrade yourself! United Arab Emirates, Tel:+971 4 3166666 Are you someone who can handle stress on the job? Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn Free interview details posted anonymously by Dnata interview candidates. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. In one instance, I had a new coworker who was having some troubles fitting in. I have been in the industry 7+ years. Our team started to complete most of the tasks when it came to group projects. "I prefer working in a more predictable environment because I can be more effective in my tasks. I have three years' experience in public transport and four years' experience in private transportation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. ", "I have a balance of experience between public and private transportation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} para nos informar sobre o problema. Dnata Customer Service Agent Jobs | Glassdoor To find out more about the cookies we use, see our Privacy Policy. I was asked what does JSON stand for and got the first two letters (what is this school)? . They agreed and implemented my suggestion. ", "I try to leave the small, quick tasks for last. We will get enough time to answer the question and no need to be hurry. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This question is not an opportunity to complain about your previous job or company! . Careers | dnata ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. The recruitment coordinator immediately called for an initial interview after passing the paper screening. If you continue to see this United Arab Emirates "Workplace health and safety are critical topics to me. Adept in general accounting and finance transactions. Assure the interviewer that you are most willing to comply with any form of background check they require. message, please email ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. And lastly, do you have internal candidates who are also interviewing for this position?". "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Amongst other general interview questions, I was tested on what do acronyms stand for. verdade. Read more interview questions at dnata. Hours:{%selectedMarker.openingHours%}. What is the interview process like at dnata? | Indeed.com My co-worker wanted to go home, and he suggested that I lie about our count. It felt great to accomplish so much and receive recognition for my dedication. ", "I have been meticulous when paving my career path. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Vocational or Diploma (12+2 or equivalent) desirable but not required. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. an. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Dates shown above are approximate. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Generate a list of pending requests from DMIS to analyse advance work load profile. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. I do this to ensure that the more complicated parts of my projects are taken care of right away. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. After you pass that portion, you will be asked to remain seated. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. It didn't take much time before our manager noticed this particular individual was slacking. This way, nothing comes back to bite me later on, as the deadline approaches.". Find additional company focused interview questions by practicing from one of our industry sets. My experience was great during the interview session. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. This interview question allows you to demonstrate your ability to be a self-starter. Amongst other general interview questions, I was tested on what do acronyms stand for. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. One to one interview, the process was quite relax. I couldnt complete the last two. Talk about your education experience and be sure to highlight any areas of excellence. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Free interview details posted anonymously by Dnata interview candidates. Wir entschuldigen uns fr die Umstnde. Dubai Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . Just yesterday I headed up the installation of a new software module. "I understand that your work environment is very collaborative. Excellent time management skills combined with a superior knowledge of the customer service industry . Our date tracking prior to 2019 was not accurately kept. The two sectors bring their challenges, so it is difficult to choose a preference. My dream would be to earn a leadership role with Dnata down the road.". enviando un correo electrnico a You must create your own answers, and be prepared for any interview question in any interview. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). Lack of benefits. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Please enable Cookies and reload the page. Fax:+971 4 3166144, dnata Cargo I am not the type of personality to be pushed around on the job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. The you ill have a hirevue interview. This was disgusting behavior from an interviewer to question my integrity. - How long has this role been vacant? Our interview questions and answers do not represent any organization, school, or company on our site. Think about what bothered you about this person and how you were affected by their behavior. ", "That is a great question! Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. message, contactez-nous l'adresse I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. ", "Yes, I have been asked to lie on the job before. - collgues de tout type comme par tout. - Is this a replacement search or a newly created role? Once You Subscribed, Don't Forget To Verify It From Your Email Address. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Take a few minutes to bring your resume to life for the interviewer. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. "Continued education is vital to me because it allows me to remain current and competitive in this industry. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. The most reliable source that I utilize is 'Transport Topics.' "Overall, my career has progressed a touch slower than I would have liked. "I have used a variety of team-based messaging applications. "My interest is to have a long-term and successful career within transportation infrastructure. I was top of my class, and working full time. I couldnt complete the last two. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Sorry I couldn't remember the acronym for one! I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. 2 + years experience in a Customer Service role. Be sure to complete your answer by telling the interview what the outcome was. With that said, I love to learn about new resources. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. I appreciate diversity in the workplace! All of this makes you stand out from your competitors.". I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Dubai Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. We have many competitors in this industry. Very easy, nothing to hard. The purpose of this page is to help you prepare for your job interview. Would you mind sharing with me your favorite source for transportation-related news?". You have a few leadership opportunities posted online. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "I greatly appreciate constructive feedback. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. The topics included energy efficiency and recycling.". To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. Privacy Policy We do this by creating interview questions that we think you might be asked. ", "I am currently making $100,000 per year with two bonus opportunities. excuses voor het ongemak. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. My high grades and great discipline will make me a strong fit for this role with Dnata. It shows that I can take the lead on a project without having my hand held.". The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Be prepared with specific examples from a recent news story or client reviews. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. Interview questions and answer examples and any other content may be used else where on the site. This site is protected by reCAPTCHA and the Google The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. With that said, I can certainly work in an unpredictable environment from time to time. What is the interview process like at Dnata? I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I would much rather be a dynamic leader. Getting passengers through check points and to terminals quickly and safely. It's important to be able to professionally give and receive feedback.". Completing pre-boarding checking procedures before passengers and flight board planes. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. There are also a couple of blogs that I follow including Transport Data and Transport Now. How do you react? Perhaps they have multiple departments or locations. Lamentamos pelo inconveniente. It's fast and makes every day different. Through Indeed22 %. I interviewed at Dnata (Sydney). 37 Dnata Customer Service Agent jobs. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Report. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. I interviewed at Dnata (Manila, Manila) in Nov 2022. I believe there are always opportunities for leadership - you have to keep your eyes open! | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Timezone:{%selectedMarker.timeZone%} Dnata Customer Service Agent Interview Questions However, being a dynamic leader can make you a proponent for change in the organization. Answered April 24, 2018 Answer See 3 answers dnata Customer Service Representative Interview Questions - Indeed What is a typical day like for you at dnata? That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. Talk to the interviewer about this specific task and what it meant to you. My criminal record is clean as is my drivers' abstract. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. 1.Technical 2 technical 3 managerial 3 round of interview. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Discuss your preferences with the interviewer. I applied online. In a previous role, our inventory count was off. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. I planned four social events per year, and the turnout was always wonderful. Mumbai Area, India. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . ", "That is a great question, and I appreciate that you consider continued education options for your employees. Why do you specifically want to work for Dnata? Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. {%selectedMarker.addressRegion%} Followed by 2 technical ,1 managerial round. If hired at Dnata you can be assured that I would exceed your safety expectations. I submitted my application through email. Show that you are proud of yourself and your career accomplishments! I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. United Arab Emirates Dubai P.O Box 522, Flight Catering Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. "If given a choice, I would leave my documentation tasks for last. Onze I worked very hard! ". Any current certificates and tickets are helpful to bring with you to the interview. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Written and technical interview conducted. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Glassdoor users rated their interview experience at. Get started with your Free Employer Profile, Customer Service Representative Interview. ", "I would say that I have a demanding task or project, nearly every day. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. "For the past four years I have been working with ABC, in the private sector. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Please fill in the following fields with proper details. Si vous continuez voir ce Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. I admire the creativity and unconventional thinking in business and arts.". Ci Are there particular types of situations that you find distracting? Learning how to respond when given a performance review or negative feedback is essential. Languages:{%selectedMarker.languages%} {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Are there any particular courses you recommend that I take?". If so - be sure to mention those achievements as well! I interviewed at Dnata in Feb 2023. Answer dates might appear two to three weeks before they were published. We do not claim our questions will be asked in any interview you may have. The process took 4 weeks. ", "I fully understand why a complete background check is required in this field of work. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. PO Box 1515, Philexel Business Park I would have participated more in external company events. M.Roxas Highway What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. dnata Interview Questions & Answers | Indeed.com las molestias. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. The next question was what does API stand for, which I gave the answer. I interviewed at Dnata (Manchester, England) in Oct 2022. The process took 3 days. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. United Arab Emirates, Corporate Communications I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Dnata Interview Questions (2023) | Glassdoor Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities.