Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Hi All,Im struggling to complete challege 6. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Select edit page4. Already on GitHub? It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Did you perform any particular action to get the email available on the console ? My bet is that you missed one checkbox in the setup. Note the filter. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Selling with Sales Cloud Specialist Superbadge - YouTube Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. I have created also both categories. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I'm stuck on Challenge 6, creating the macro. Excellent article and with lots of information. Ensure Entitlements are visible on Cases in Lightning. can you please suggest something? . If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. This comment has been removed by the author. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have the same problem and my Entitlement Process is already active :(. I had problem with the chart, now everything is correct. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Issue was with the Lightning Page Layout. I have read every message I can find and have double and triple checked everything I can think of. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Error: "We can't find the Entitlement Name in the System Administrator Profile. (Not the "standard platform user", just "standard user"). Ensure you set up the routing for Advanced Cases properly. Review the steps to ensure you create the Cirrus Support Process. You write beautiful things. Hi fixed it. Any help would be greatly appreciated. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I just finished the superbadge. I have sent screen shot of my report to rebecca@capstorm.com . By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. He laughs when I poke his nose and tries to take toys out of my hand. You should be prepared for a heavily scenario . Ensure Entitlements are visible on Cases in Lightning.' I'm sure you've done this but is omin-channel enabled? Do your routing configurations tie to the correct queues? Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Glad you solved the problem! Don't be worried if you are updating several page layouts plus the console app. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Did you start with a clone of the correct profile? I've been in this challenge for hours now. (Hint- search in setup for "support process". I dont see any check box under layout properties of Knowledge. (I made a custom button as well for this one.). If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. You will need it. 1 is checked that should not be checked. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I tried 10 different possibilities. This is my current version name. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Thank you very much for such an interesting post. No. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Good to hear!!! I hope that you feel inspired. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Look at the page layout and enable knowledge. By clicking Sign up for GitHub, you agree to our terms of service and Service Cloud Specialist | Salesforce Trailhead A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. We can't find a field called 'Question Long Text Area'. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I have named and renamed it (Over and over and over). Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure you select the correct Chart format." Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. When it works it plays a sound to tell you that a case has been assigned to you. I am the Trailhead Baby! Tnx, hmmmm What you have sounds correct. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. (Email to rebecca@capstorm.com). I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Hyatt Place New Taipei City Xinzhuang. Usually this is due to some pre-existing configuration or code in the challenge Org. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I'm at a loss as to what I could be missing. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Trying new things- my baby brother practiced crawling through a tunnel. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. (jealous? When you start a create a new report, simply click to start with a clean screen. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. For example, Basic vs Premier support. Knowledge Basics for Lightning Experience. I can only click on the Email tab. +12,700 Points +300 points. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Coild you please help me out? . Why the change of heart? Challenge 4 Case Routing. Usually this is due to some pre-existing configuration or code in the challenge Org. Add to Trailmix. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Thank you SO MUCH. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Thank you sooo much, you were right! 3. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Right now he' taking a nap.so I'm off to edit some reports! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) rebecca@capstorm.com. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Thanks for getting back to me. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? "Please help to resolve this. Could you suggest how to troubleshoot it ? Some changes are done at Challenge 2. I'm sure it's something little! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Thanks in advance. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. This is so annoying. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Have you set up the routing address? I'm not sure I would have figured that out if I didn't stumble across this forum. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. The macro works without the email button being visible. MVNO Providers3. You, my amazing reader, get more than tips for a Salesforce Superbadge. Activate your knowledge groups and sub-groups. I am unable to rename the "Service" console , I receive this message when selecting Edit. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Can you help how to revert it back and to see Closed status field. Service Cloud Specialist Superbadge - Qiita Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Service cloud specialist superbadge challenge 2 solution When I made mistakes, I simply reverted to the last saved version. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Even clicked edit and save for the profile after changing console settings. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! for Challenge 7. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Luckily, the macros module was very fresh in my mind. No. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Has any code been used with your org? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. "Can you please help me, what am I missing? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Also, my email-to-case and email on demand are checked. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. What am I missing? Ensure Agents have access to Knowledge when viewing a Case". Create the Cloudy Technical Team support process! We can't find the 'Customer Case Team' role. Hi I am getting the below error. I removed those and then the trailheadapproval was there. Take a break, grab a snack, and watch this video. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. The demand for UI/UX design implementation is continuing to grow. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I used a new trailhead playground created exclusively for the service cloud badge. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Service Cloud Specialist Superbadge - YouTube These are instructions on the types of rules you need to make. Hope this solves it for you too. Sounds like an easy oops! Challenge 1: Automate record creation. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Hello, I passed the first challenge but i still have a question. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Are you sure it is about that? I think it must have taken some time to register that I updated the values or something?!?!? Youll need to enable this whole feature before you start I wont give away what its called! That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Service Cloud Specialist Superbadge. Intermediate case users can access both lists of cases. * Able to be used on a profile level? Think of this like a Sales Process. where you have opportunity stages associated with the process. Appreciate any help. 43 are for Admins. I started the whole of the following steps in this section with the objective of creating a macro. I have tried a thousand times with all variationsand the same error keeps coming up. @Joy.. Can you please share the solution ?r. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Make sure that the correct date range is selected. This is my journey- a normal kid by day- a Trailhead explorer by night. Use the search o. Hello! Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Do share more like this. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Could you share what you have for your dashboard/report/etc and I'll take a look! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you need more help, leave a comment! This comment has been removed by the author. In fact, you need to have better coding style to pass the challenges. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Also when i click on Overflow Assignee no records found window pop up. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. You signed in with another tab or window. I can't figure out what this error means. I got it figured out. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. That proved to be incorrect. Search for an answer or ask a question of the zone or Customer Support. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ask Question Asked 2 years, 8 months ago. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Checkboxes: Missing 3 that should be checked. I also got this error. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ensure the Case Reason and Type Analysis report format is SUMMARY. Challenge 1 Configure Outbound Application and Integration Security. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Are you sure you want "email to case"? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Please guide me on this.Thanks. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! You have to make the article "Linking SP-100 to SP-200" visible to everyone. I am having trouble with step 4. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I also ran into this after copy pasting the API Name out of the error message. Still stuck? Service Cloud Specialist Superbadge Challenge 2 Question. Ensure you group report results correctly. " Ensure you group report results correctly. The free lemonade offer worked! i could pass the challenge, so great to have some experts available like you! Review the steps to rename the console to 'Cloud Support Service Console'. :) I'd reconsider that time trigger. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. I am going bananas here. You also get personal insight into the life of a Trailhead Baby! Modified 2 years, 1 month ago. This is my journey- a normal kid by day- a Trailhead explorer by night. This worked for me. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Keep working, great job i believe you should like my post home care specialists. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . The error message is so cryptic that it's hard to troubleshoot the issue.