Viagogo has advised customers who cannot attend a rescheduled event. We often link to other websites, but we can't be responsible for their content. Including any such items constitutes a material breach of these terms and conditions. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Viagogo does not pay sellers unt. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 2. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Just another site viagogo refund australia. the application was unnecessary at the time it was made. If You do not qualify, do not use the Services. Your rating will help us improve the website. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. ACCC chairman Rod Sims said the statements created a false sense of urgency. For more information check the Skilling Australians Fund Levy information at 2.5 Tax on Seller Proceeds. If tickets are not consecutive, then the Seller must create a separate listing. PDF FanFair Alliance - Ever get the feeling you've been cheated? They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. According to the consumer group Which?, Viagogo's terms and conditions say . Customer Files Viagogo COVID-19 Ticket Refund Class Action 2.14 Substituted Seat Locations. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Provide documentary evidence with your request to support your claim. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. ACCC takes action against ticket reseller Viagogo - news By using our Site, You agree to accept this Agreement. 1. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We take no responsibility for such issues. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Editor, Marcus Herbert. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot (We were shopping for tickets in section 123. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. FanFair publishes a guide for getting a refund from Viagogo If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Released by: It didn't. Until recently, the final cost price of a ticket . Viagogo40.5StubHub - SportBusiness Australian Competition and Consumer Commission (ACCC). 6.5 Tax Indemnity. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 3. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Viagogo still offering worthless tickets to unsuspecting customers - Stuff A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Get the latest product reviews, money-saving tips and more. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 1.2 Ticketing Exchange. Why can't I see my order or sale in my account? 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The email response they send is a template. How can Viagogo get away with charging such big fees? The revised version of this Agreement is automatically effective after it is initially posted on the Site. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. 6.11 Permitted use. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. They could not promise tickets or even tell us where the seats were located in the venue.". Consumers urged to avoid viagogo | NSW Government I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Viagogo denies withholding refunds for gigs hit by coronavirus AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. Kiwi issues warning after Viagogo 'ripped off' elderly mother Third, watch out for drip pricing. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. A new screen will display that allows you to begin your refund request. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. 5.2 Violations, Termination and Suspension. Welcome to viagogo's online ticket exchange (the "Site"). In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 2.15 Claims under the viagogo Guarantee. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. To register, You must provide your real name, address, phone number, and email address. Contact @viagogo over social media Set up a Twitter account. What should I do after I purchased tickets from Viagogo? They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Copyright (c) 2006-2023, viagogo AG. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Why is the price printed on the ticket different to what I paid? 2.8 Notification. Viagogo ranks 177th among Tickets sites. If this is also unsuccessful We will not offer a refund. Read more: Cloudflare Ray ID: 7a293b3f6b3e1afb In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Viagogo will never pay you after you sold your tickets and you can never get back your money. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Contact Viagogo directly - raise a complaint & request a full refund. My event is cancelled or postponed - What do I do? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 2.12 Seller Payment. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. They often process refunds if requested. 2.13 Ticket Information.