For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Terrible customer service. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Do not trust Vivid Seats!!!! Couldnt cancel that ticket either. We would like the opportunity to turn this around for you. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Customer identification can be provided if needed. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. When I went on their "live chat" to inquire, they didn't respond at first . It was smooth and I didn't have to do all re-ordering process again. It goes against our guidelines to offer incentives for reviews. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Desired outcome: This is absurd! Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I'm very disappointed in Vivid Seats. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. He said I should post the tickets for sale. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We also ensure all reviews are published without moderation. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I had to purchase four more tickets that were handicapped seats from the venue. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. How do I know I can trust these reviews about Vivid Seats? I purchased tickets to the motley Cre concert in Seattle in 2019. They can see this but they refused to issue a refund. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Don't EVER use vivid seats for any purchases. Vivid Seats is a trusted and reliable way to buy and sell tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints The site didn't show the total of $632.10 until after I purchased the tickets. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. I had listened to his show on the radio (and bought many of his books) for many years. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. They are aware of this issue. I would never have the paid this amount of money for average seats. BS. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Very helpful indeed! It asked how many tickets I wanted which I selected two. Got us a great deal on our tickets love this company. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. We assure that you and your partner will be able to sit together. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? The name on my ticket was someone who purchased tickets the resold them through vivid seats. Despite very different reviews, the site is very popular not only in America but also abroad. I have read many many complaints about the 'fake' guarantees. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Yes, you get great prices on concert tickets because it is a con. This is an unfair and unnatural economics meant to hurt you. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. It is never our intention to make our fans feel this way. Desired outcome: We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. My experience is consistent with those reported on BBB. It also assists sellers who have tickets and want to sell them safely. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. These seats sell for $35.00 each. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay It guarantees your tickets will be valid and arrive in time for the event. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Sometimes the choice seems insufficient to customers. These people are thieves and liars. He said they can't refund anything because they connect 3rd party sellers. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Agreed! Service 254 Value 245 Shipping 164 If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I had an expensive ticket to the Garrison Keillor show at Red Rocks. They take your money, and you have no valid tickets. We encourage you to reach our to our online support team by sending us DM on social media. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I would like to warm people to avoid buying tickets through Vivid Seats. I never used them before but I know many people who have. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats He reassured me of any concerns I had and was very patient with me. No refund offered!! Definitely recommend. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. We paid about $500 for the tickets in total. Please Refund at least $1000. Vivid seats is such a scam!!! Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews We launched @recap.email and legal webhooks. Absolute worst customer service ever. The support team was very friendly, knowledgeable about the event, and got me great seats. If you have any additional questions, we encourage you to reach out to our online support team on social media. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I paid for the first 15 rows. Jeremy of Las Vegas, NV Verified Reviewer. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Melinda, your concerns are absolutely valuable and matter to us. I purchased tickets well in advance and the tickets weren't cheap. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats | Buy Tickets on the App Store Ticket master from now on! We encourage you to monitor your bank and email for further updates on your order. Contact Us About The Company Profile For Vivid Seats LLC. We added millions of opinions to our database and summarized over a million opinions. 10.1K Ratings. Patient, reassuring, and kind -- why I will use this entity again! They won't refund me or get me two tickets together. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats Culture At a Glance. I purchased tickets through you company for the September 11, 2022 Rodeo. We apologize for the frustration you experienced. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You A. Amalia G. Today. they are all the same basically. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. You can count on usas our fans already know. I tried calling two hours before my event as the tickets never arrived. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats is an independently owned and operated online marketplace. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Dial 833-228-5143. 2. From over pricing. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I simply want a partial refund because I feel that is fair. Companies can ask for reviews via automatic invitations. Read full review of Vivid Seats and 1 comment. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Ratings and Reviews 4.6 out of 5. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I wish you didn't exist. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. To sell tickets, they must meet Vivid Seats requirements. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Vivid Seats Pay & Benefits reviews - Indeed What 4 Analyst Ratings Have To Say About Vivid Seats. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Desired outcome: VIVID SEATS LLC. Repeatedly asked to speak to manager and he refused. I never received my tickets but was charged for them. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Products used:Tickets for an upcoming football game. On December 13, 2022, I received the tickets from Vivid. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. In one order, my tickets arrived via email within an hour or so. I bought tickets 2 months in advance. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Vivid nor Ticketmaster seem to care about my issue. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Vivid Seats - Home - Facebook The moment you hit submit, they have your money and will not refund. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Erika, we always want to leave a positive impression on our fans. I called 2 seconds after I saw the $960 total. Copyright 2022 Consumers Unified LLC. Recent customer reviews are positive. Had rented a room just for this event. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Heads up. Barbara, who is my agent, was absolutely the best that you could have. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). MONTANA FOREIGN LIMITED-LIABILITY COMPANY. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Top 2,153 SeatGeek Reviews - ConsumerAffairs Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The tickets were in TTC3 seats 30 and 31 in corner. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. If there is more I will do that as well lost time and money. only our *Volume Resellers* are allowed to re-sell tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Just another company who still made money over COVID. I will always use vivid seats when getting my tickets. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Do I need to print these tickets? This changed due to Covid, but we did not get a refund because it was getting rescheduled. For further help, send us a direct message. What are "Email Delivery" and "Instant Download" tickets? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. says they have a no refund policy unless the event is cancelled. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I don't expect they are willing to give an apology. He checked several times and assured me that the seats were handicap. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? 1st time user. We'll get you there. Vivid Seats has not responded to my email. 1,560 talking about this. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Most complaints are from ticket billing and delivery issues. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Working at Vivid Seats: 108 Reviews | Indeed.com I don't expect they are willing to give an apology. The request was put in minutes before. My credit card was charged $328.30 that day. That means the seats were $351, not $264. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid Seats ranks 25thamong Ticketssites. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Making sure our fans are able to attend their desired event through us is our top priority. . I highly recommend purchasing tickets from a verified seller on Vivid Seats. Claim it and get a lot of features. We are filing fraud with the bank and reporting to the bbb. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. What I received were tickets in Section B, Row N, Seats 147 & 148. I have bought tickets through Vivid Seats for two different concerts. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. With 30 mins. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. They go above and beyond to make my transactions fun and fast! Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! 07-12-22 at 5:57 A.M. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Takes no accountability for a time glitch that had us go to a show at the wrong time. So, Vivid seats charged an additional $196. Vivid Seats ranks 27th among Tickets sites. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Do not use Vividseats!! New customers can take advantage of this exclusive discount offer! Please refund me the differance between what you charged me and what the tickets actually cost. Your trust is important to us. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Report as inappropriate. Never received tickets or a refund let alone even an apology. Vivid Seats provides a "100% buyer guarantee." So what happened here? It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I spoke with Carlos A over the phone to purchase my tickets. You advised that you arrived at 7:50 PM. Vivid Seats is famous for its courtesy calls. For 2 and now the event is selling them for 25$$$!!! Will be buying more tickets from them in the future. Share your photos and videos with others to prove the truth of your words. Vivid seats are scammers. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for sharing your feedback, Gregory. Customer identification can be provided if needed. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". How do I determine the seat numbers for a ticket listing? If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. This Yelper's account has been closed. But, that won't happen with your company. Over 100 million tickets sold. This complaint was posted by a verified customer. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I had a purchase trouble on Vividseats. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Eugene was very helpful with my questions. Our content is intended to be used for general information purposes only. Well the day before the game which was 4 hrs from my home they quit responding to me all together. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The company says it "provides a legit, safe and secure platform. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. However, no matter what link they have provided I cannot access these tickets. These people are thieves and liars. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. From A to Z, Vivid Seats customer service is fantastic. One arrived by mail with a "Lot 16" other was delivered electronically. No.