I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. These go above and beyond what it means to provide compassionate care. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Why Do You Think You Are A Good Fit For This Company? It has kaiser questions . ", "I am happy to hear that Kaiser Permanente values long-term relationships. Definition. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Reiterate to your interviewer that you are aware of the stressors that come with this role. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. We did that twice a week, and it completely solved our scheduling problem. Discuss the ways that you would build strong and healthy relationships if hired. Maybe you are a pen and paper person. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. This is a personal and caring approach. I volunteer with their organizations in various roles. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Health benefits. He ended up requesting and receiving a transfer. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Your answer shows the interviewer that you can work well with almost anyone. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I also receive emails from different pharmacy pages with interesting articles.". At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I am warm-hearted, responsive to my patients' needs, and always empathetic to others.
How to nail an interview with a chatbot - Fast Company Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis.
Custom Care & Coverage Just For You | Kaiser Permanente While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. ", "I was helping a customer once who came to pick up her injectable prescription. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I had to submit my previous procedural logs and take a test. I took these methods and incorporated them into our setting. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Unfortunately, the sales have shut down. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. It seems you would be a wonderful teammate to have around. What is important to them is that you are cognizant of your own personal shortcomings. What is the hiring process for remote jobs at Kaiser Permanente? Are there specific Kaiser volunteer opportunities you'd be interested in? Well done! ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Very good answer! ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the What does it mean after your phone interview. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Is this something junior staff can be involved in? It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. We do not have advertisements on our pages but we do try to make money through paid-memberships. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Deadline: October 5, 2022. I like to be on time with my schedule to ensure that our patients are assisted properly. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Nice! When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Answer dates might appear two to three weeks before they were published. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I am eager to get a great start on my career. You've chosen a powerful example that can help make you a more memorable candidate. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. We've all had those tough cases. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. I continue to work on this on a daily basis. Also, for every month with zero sick days, a bonus was added. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past.
What questions did they ask during your interview at Kaiser Permanente At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Also, avoid telling the interviewer that you get along with everyone all the time. By seeing and understanding the history, I can help guide a plan moving forward for the team. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. "In my current role there is a lot of staff turnover when it comes to our management team. I have been responsible for maintaining supplies on the general surgery ward for five years. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Well done! With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I understand that it's part of the job. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. First, I work in a system, and I respect that. My idea was to talk to users of EHR systems at all levels. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Second, I want to be the best at what I do. ", "I like my job, and I enjoy what I do. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. Wonderful! You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. You also made sure to take action so that this did not happen again. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. ", "You are searching for someone with 5 years' experience and I have two. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Contact us here. ", "I was working in a clinic where the primary population was low income. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I would need to be trained in the new procedures. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Find additional company focused interview questions by practicing from one of our industry sets. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. "I am a highly detailed person, and I thrive on having a high level of organization in my day. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. It's best that the person knows the reasons why so that they can learn from the experience.
Kaiser Permanente Interview Questions & Answers | Indeed.com ", "The people on the frontlines of a business are vital to the success of any organization. It seems you have found that balance. Good answer! You can consider improving this response by explaining why. We will see how stellar my skills are after that course! Make them think we care about them as if they were our family members so that they will come back.". I cannot take on every step of a project all of the time. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. I am a people person and build relationships with my coworkers and patients alike. Attire. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. It sounds like you have a very full personal life, with a fantastic work/life balance. Our date tracking prior to 2019 was not accurately kept. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Since I have two high school girls who are involved in music. At Kaiser Permanente, integrity is held in the highest regard. We do not claim our questions will be asked in any interview you may have. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Every day I learn something, and that's because I choose to get better. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. My approach is to be empathetic, soft-spoken, and truthful. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. In the future, I will like to be a PA and help more people.". But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Are there shared values that you could also mention? Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. We told her we were going to order it and it was supposed to be there that day. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". This is one of the reasons I have applied with Kaiser Permanente. 57 questions about Interviews at Kaiser Permanente. Also, I am organized, bilingual, and I have pharmaceutical knowledge. When have you had to adapt to change in the workplace? When I enjoy what I do it doesn't feel like a chore. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . This accuracy ensures that patient care transitions from one caregiver to the next. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary.
35 Kaiser Permanente Interview Questions (+ Answers) Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I like to get to know people and ask them questions about themselves. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. The reason was a computer glitz that held the release of his chemotherapy. This could include increasing budgets or improving patient care. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Consider sharing how patients react to the way you communicate. ", "Once I was filling a prescription for 90 days 90 tablets. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion.