I am based in Indiana. According to the consumer group Which?, Viagogo's terms and conditions say . Top Class Actions is a legal news source Many event managers have already committed to providing refunds for cancelled events. Estereo Picnic Tickets.
Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber The court would need to determine which Class members would choose the voucher over a cash return as per the company. Take a photo of a faulty item and add a brief description. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It's unlikely you'll get the delivery costs or booking fees back, though. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. No further contact on future rescheduled date since October 2020. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Not only no refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 'Such tickets will become void and the ticket holder refused entry to the theatre. 2.11 Ticket Fulfillment. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 1.2 Ticketing Exchange. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Shows from the North American leg were also postponed until 2022 for the same reason. Suggested Article: Verizon Wireless SMS Refund Settlement Details. . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Romeo Santos Concert Tickets. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Piggyback tickets may not be sold in the same listing. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled.
How to get a refund from Viagogo - Quora One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled.
Viagogo Refund Policy MoneySavingExpert Forum To open a dispute: 1.Log in to your PayPal account. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets.
Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). We cannot commit to next year, Taylor said. Rufus Du Sol Tickets. Generally; If an event is cancelled - you do not have to do anything. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). I bought tickets for Rammstein before the pandemic and they would not refund me. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. What is the viagogo complaint handling process? According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. 2.1 Requirements. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Our guarantee does not affect Your statutory consumer rights under UK law. your claim status, claim form or questions about when payments are You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Ticket-holders to postponed events will be able . 6.6 No Agency. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Are you still waiting on a ticket refund for an event canceled due to the pandemic? 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. 7.2 Copyright. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. I had tried calling them and the day of the concert and no answer. 6.10 Notices. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.
Customer Files Viagogo COVID-19 Ticket Refund Class Action viagogo AG is registered in Switzerland, Company No.
Kiwi issues warning after Viagogo 'ripped off' elderly mother It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. This company is a total scam. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Taking this information, will will help rectify you complaint! Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. How do I find tickets I've already downloaded? Thus, the ticket price shown (before our fees) may include Tax as appropriate. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. and that I would only receive a refund if the concert was cancelled etc. This has reportedly been a long-standing policy of Viagogo. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We will also add Tax on our fees as applicable. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. 3. Report Fraud Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The money belongs with you. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. 3. Rufus Du Sol Tickets. Festival de Vina Tickets. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. This will be posted quickly, exposing the company and letting others see what happened to you! This is the easiest way to get your money back. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? 5.3 Disclosure of Information. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. All Rights Reserved. 5.1 Investigations. They keep finding excuses as to why it has not been processed. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Why can't I see my order or sale in my account? However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. that reports on class action lawsuits, class action settlements, Viagogo reviews, customer feedback & support. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy.
PDF FanFair Alliance - Ever get the feeling you've been cheated? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. All sales and bids are final. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. May 3, 2021 / 1:22 PM / AP. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation.
Terms and Conditions - viagogo ticket exchange In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You also agree not to separately contact the Buyer at any time for any reason. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. In the case of refunds, we appreciate our customers patience while we process their request.. The Weeknd Tour 2023. If an event is moved and you cannot make the rearranged date, you should be entitled to . Your email address will not be published. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Which? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. You consent to the exclusive personal jurisdiction and venue of Swiss courts. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment.
Adele FaceTimes fans as some demand refund for flights and hotels over Coronavirus outbreak: cancelled or postponed events - can I get my money back? The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled.
The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 4. ! Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I had put the required amount of 180.00 per a ticket. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness.
Can I Get a Refund from Viagogo? - GetHuman But gave me only option was to relist on their site or go to resceduled date. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. By Rhona Shennan 23rd Jul 2020, 3:38pm If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Also,directly on our website!
Viagogo 'refusing' refunds for cancelled and postponed events - what to I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. 2. Unfortunately it might take a lot of back and forth communication. 2.13 Ticket Information. I would love to join this lawsuit as I am in the same boat! 2.16 Claims under the viagogo Guarantee. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act.